Combining 30 years of experience in the cruise industry with his uncompromising belief in client satisfaction, Roger McGregor knows a thing or two about building relationships and executing once-in-a-lifetime experiences.
As Chief Executive Officer, Roger’s top priority is assisting his clients to navigate through the cruising and hospitality sectors to create mutually beneficial partnerships.
Roger is a past volunteer with Camillus House homeless shelter and is a graduate of Johnson & Wales University’s Hospitality Management program. This program, created by Carnival Cruise Lines’ CEO, focused on high-intensity cruise ship operations, employee diversity, revenue management, strategic marketing and facilities leadership.
Roger’s illustrious career with Carnival Cruise Lines began in 1984 when he was hired as a Bellman on the M/S Tropicale. He quickly rose through the ranks, taking on the roles of Bell Captain, Stateroom Steward, Assistant Housekeeping Manager and then Housekeeping Manager in 1991. In 1995 Roger commenced Hotel Manager training and after successful completion, took on the responsibility of ensuring each and every guest on his ship had the best cruise experience possible.
Handpicked by Carnival executives, Roger was also chosen to be a member of the leadership team that supervised new ship builds in Helsinki, Finland. This team directed the final stages of construction with an eye for ensuring all hotel areas of the ship were in compliance and ready for guests.
With his resolute commitment to exceeding guest expectations and adept ability to manage people and relationships, Roger transitioned to Hotel Director that same year.
Reporting directly to Carnival’s Senior Vice-President of Hotel Operations, Roger honed his skills managing 1,400 staff members including the food and beverage teams, entertainment staff, housekeeping, guest relations, accounting, information systems, casino staff, corporate training and all concessionaires: gift shops, salon and spa, art auctioneer, golf pros and internet café services.
He also managed more than $700 million in annual shore excursion revenue in his career as Hotel Director, strategically collaborating with more than 100 vendors and tour companies on each island in the Caribbean, Latin America, South America, Hawaii and Mexico to provide phenomenal experiences for his passengers.
Through this vast network of staff and departments, Roger maintained and surpassed Carnival’s exceptional guest experience standards for 11 years.
His ship’s management team simultaneously won the prestigious E.A.G.L.E. Award for Best Management as voted by employees and Best Guest Service as voted by guests, three years in a row. Incorporating enthusiasm, attitude, creating lasting memories and excellence in all aspects, this coveted award recognized outstanding guest service and crew satisfaction.
In 2004, Roger created NuEmage of South Florida, a successful cruise ship airbrush tattoo concessionaire that went on to generate $10 million in revenue over eight years.
Gained through his 20+ years immersed in the cruise industry’s frontlines, Roger’s knowledge and instinct for what creates phenomenal cruising experiences and adventures is second to none. Whether a themed event, a destination focus or the many unique ways to incorporate fun into a cruise, Roger’s insight ensured passengers had the vacation of a lifetime.
Retiring from ship life in 2006, Roger focused on his new business ventures and in 2011, launched Vaulterra, utilizing his acute sense for motivating staff, building relationships, maximizing revenue, building custom cruise charters and above all, sharing his business expertise and broad network of resources with his clients.
In February 2015, Roger used his expertise to establish Epic Fun Charters, a company dedicated to creating the ultimate branded cruise experience. In just 10 months, Epic Fun generated approximately $7 million in gross revenue with two Zumba-themed cruises that attracted more than 7,000 guests. The Zumba cruise is now in its fifth year and has carried more than 16,000 guests since inception.
With the success of Epic Fun behind him, Roger has created an exciting new venture that is elevating the cruise experience beyond any expectation. Just in the last two years Roger launched the Ubersoca Cruise, carrying 2,200 guests in 2017 and 7,000 guests on two back-to-back cruises in 2018. Two more Ubersoca cruises will depart in 2019 with 8,000 guests and a Dream Weekend Cruise is scheduled for March with 3,200 guests. Several more projects are in the works for 2020 and beyond.
Roger believes there’s a cruise adventure perfectly suited for every brand and its customers in the country. The sea is the limit!